Privacy Notice

RelianceCARE, Inc., including its affiliates and subsidiaries, such as but not limited to, ActiveOne Health, Inc., Health Delivery System, Inc., (“Reliance United”, “We”, “us”, “our”) commits to protect and maintain the privacy of your personal information in accordance with the mandate of the Data Privacy Act of 2012. We will keep secure and confidential all personal and sensitive information that you may provide to RelianceUnited, and/or those that RelianceUnited may collect from you (“Personal Data”).

This Privacy Statement (“Statement”) indicates the manner in which RelianceUnited collects, uses, processes, maintains, secures, and discloses Personal Data we obtain, or which you may provide through the Services rendered. We may update this Statement from time to time to reflect change(s) in the law and/or our internal standards to better protect your Personal Data and privacy. RelianceUnited may at any time revise this Privacy Statement by updating this posting. You are bound by such revisions and should therefore periodically visit this page to review the most current Privacy Statement.

By accessing RelianceUnited’s services, and submitting your Personal Data through it, you expressly acknowledge that you have read, understood and hereby agree to all of the terms of this Statement and that you have given your consent for us to:

● Process your Personal Data to carry out the intended services to be provided, as provided under applicable laws, regulations, and our policies, for our subsidiaries and affiliates, contractors, service providers, and other authorized third parties’ legitimate purpose/s;
● Make your Personal Data available for our subsidiaries and affiliates for the purpose of ensuring that we are able to provide and/or suggest the best solution/s to your health needs.

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What We Collect and Process?

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The Personal Data requested, as appropriate, may include:
● Name
● Age
● Contact information including home address, email address and mobile number
● Gender
● Company currently employed
● Employee ID
● Birthday
● Other information that may be used for customer surveys, marketing offers or online promotions.

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When Do We Collect Your Personal Data?

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When you access/avail our Services, we may collect your Personal Data in a variety of ways, including, but not limited to, when you:
● Visit our Website
● Use our Mobile App
● Contact us by sending an inquiry, leaving a comment, or providing feedback at our Website or Mobile App.
● Availment of our services through the Personal Information Sheet provided prior to availment of the services.
● Do any transaction through our Website such as when you subscribe for information on our products; participate in any of our online activities, etc.

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Non-Personal Identifiable Information

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As you navigate around and interact with Us, we may collect non-personal identifiable information about you. Non-personal identifiable information may include the following:

● Information about your computer/device and internet connection, as well as IP address, operating system, and browser type
● Details of your visit to the Website (e.g. pages and internal links accessed on our Website, search terms that you used, date and time you visited the Website, time spent on the Website pages, and other statistics)

Non-personal identifiable information collected may be used for analysis and evaluation in order to help
us improve the services and products we provide.

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Web Browser Cookies

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Our Website uses “cookies” to allow us to help you navigate efficiently to obtain the information and services you need and to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them to help personalize the content presented to the user based on history. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

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How will RelianceUnited Use and Disclose Collected Personal Data?

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RelianceUnited collects and uses Personal Data for the following purposes:

● To respond to your inquiries and fulfill your requests, such as to send you documents you
request or email alerts;
● To allow us to render the services availed of;
● To send you important information regarding our relationship with you or regarding the Website and Mobile App, changes to our terms, conditions and policies and/or other administrative. 

information (where applicable); and

● For our business purposes, such as data analysis, audits, developing new products, enhancing
our Website, improving our products and services, identifying Website usage trends,
personalizing your experience on the Website by presenting products and offers tailored to you,
and determining the effectiveness of our promotional campaigns.​

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We may also disclose information collected:

● To our subsidiaries and affiliates;

● To our service providers, contractors and other third parties who provide services to support our business and who are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them;
● To government and law enforcement agencies and regulatory bodies, if necessary;

● To comply with orders of courts, government agencies, regulatory bodies, and with applicable laws and
regulations, if warranted;
● If we believe disclosure is necessary or appropriate to protect the rights, property or safety of RelianceUnited, our subsidiaries and affiliates, officers,employees, customers, or other third parties;
● To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business or assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Data held by RelianceUnited about our Website users is among the assets transferred; and
● To conduct investigations or breaches of RelianceUnited’s internal policies, laws and regulations,
enforce appropriate sanctions and pursue legal actions if necessary. The email address and mobile number Users provide may be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mail list and/or SMS list, they will receive emails and SMS messages that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future correspondences, we include detailed unsubscribe instructions at the bottom of each email and opt-out instructions in our SMS messages, or the User may contact us via our website

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How will RelianceUnited protect your Personal Data?

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We adopt appropriate data collection, storage and processing practices and have set up adequate organizational, physical and technical security measures to protect the confidentiality, integrity, and availability of your Personal Data and secure against unauthorized access, alteration, fraudulent misuse, disclosure, destruction and/or any other unlawful processing of your Personal Data stored in our systems.

Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contacting Us" section below.

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How can you Access, Change, or Delete Your Personal Data?

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You are entitled to certain rights in relation to the Personal Data collected from you, including the right to
access and correct your Personal Data being processed.

If you would like to review, correct, update, or delete the Personal Data that you have provided to us via the Website or Mobile App, please contact us via sending an email to dpo@reliancehealth.com.ph. We will try to respond to your request within 24 to 48 hours.

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Retention Period

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RelianceUnited and/or its duly authorized third party shall retain the Personal Data for a maximum period of five (5) years counted from the date you provide it to RelianceUnited, or when they were collected, respectively.

With respect to Medical Data, we retain such records for at least 15 years from collection. However, depending on specific written agreements, We may retain the data for longer or shorter periods.

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Website Visitor under the Age of 12

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RelianceUnited Websites are not directed to individuals under the age of seventeen (17), and we request that these individuals not provide Personal Data through the Website.

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Contacting Us

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If you have any questions and/or concerns about this Privacy Statement, the practices of our Company or your rights in relation thereto under the Data Privacy Act of 2012, please contact RelianceUnited’s Data Privacy Officer at the following: dpo@reliancehealth.com.ph.